Privacy Policy
Last Updated: 27 September 2026
Btech Digital Solutions (“Btech Digital Solutions”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or use our website:
https://www.btechdigitalsolutions.co.za/
It also explains your rights in relation to your personal information under applicable South African data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
1. Who We Are
BTech Digital Solutions is a web and mobile application development company providing services including:
- Web application development
- Mobile application development
- Custom web applications
- Backend application development
- API development
- API integrations
- Software development and related digital solutions
For privacy-related enquiries, you can contact us through our website’s Get in Touch page.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information.
2.1 Information You Provide
When you contact us, request information, submit an enquiry, or communicate with us, you may provide:
- Name and surname
- Email address
- Telephone or mobile number
- Company or organisation name
- Website address
- Project requirements
- Service requirements
- Messages or other information you voluntarily provide
Please do not submit passwords, payment-card information, identity-document numbers, or other sensitive information through general contact forms unless we specifically request it through an appropriate secure process.
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Operating system
- Device type
- Referring website
- Pages visited
- Date and time of visits
- Approximate geographic location derived from IP address
- Website interaction and usage information
This information may be used for website operation, security, analytics, troubleshooting, and improving our services.
3. How We Use Personal Information
We may use personal information for purposes including:
- Responding to enquiries
- Providing information about our services
- Preparing quotations or proposals
- Communicating with prospective or existing clients
- Providing and managing our services
- Understanding project requirements
- Improving our website and services
- Maintaining website security
- Detecting and preventing fraud, abuse, or unauthorised activity
- Performing analytics and measuring website performance
- Complying with legal and regulatory obligations
- Establishing, exercising, or defending legal rights
We will process personal information only where there is an appropriate lawful basis for doing so under applicable law.
4. Contact Forms
Information submitted through our contact forms may be used to respond to your enquiry and communicate with you regarding your request.
By submitting information through a contact form, you should ensure that the information provided is accurate and that you have the necessary authority to provide information relating to another person or organisation.
We will not use information submitted through our contact forms for unrelated purposes without an appropriate lawful basis or consent where consent is required.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small text files stored on your device that can help a website remember information about your visit.
We may use cookies for purposes such as:
- Essential website functionality
- Security
- Website performance
- Analytics
- Understanding how visitors use our website
- Improving website content and user experience
- Marketing or advertising, where applicable
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
Where applicable, we will obtain consent for non-essential cookies where required by law.
6. Analytics
We may use website analytics services to understand how visitors use our website.
Analytics information may include information such as:
- Pages viewed
- Traffic sources
- Device and browser information
- Approximate geographic information
- Interaction with website content
- Visit duration
Analytics information is generally used in aggregated or statistical form to help us improve our website and services.
Where third-party analytics services are used, their own privacy policies and terms may also apply.
7. Third-Party Service Providers
We may use trusted third-party service providers to support the operation of our website and business.
These providers may assist with services such as:
- Website hosting
- Domain and DNS services
- Website analytics
- Email communication
- Website security
- Cloud services
- Payment processing, where applicable
- Customer relationship management
- Marketing and advertising
Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate safeguards are in place.
Third-party providers may process information in countries outside South Africa. Where applicable, we will take reasonable steps to ensure that such transfers comply with applicable data-protection requirements.
8. Sharing of Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary for legitimate business purposes, including to:
- Service providers working on our behalf
- Technology and hosting providers
- Professional advisers
- Legal or regulatory authorities where required
- Law-enforcement authorities where legally required
- Other parties where you have provided appropriate consent
We will seek to limit disclosures to information that is reasonably necessary for the relevant purpose.
9. International Transfers
Some service providers we use may operate outside South Africa. As a result, personal information may be stored or processed outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is made in accordance with applicable data-protection laws, including POPIA where applicable.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Theft
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Destruction
- Accidental loss or damage
Security measures may include access controls, secure hosting, encryption where appropriate, software updates, monitoring, backups, and other reasonable safeguards.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
The appropriate retention period may depend on:
- The nature of the information
- The purpose for which it was collected
- Our relationship with you
- Legal and regulatory requirements
- Accounting and record-keeping requirements
- The establishment or defence of legal claims
When information is no longer required, we may securely delete, destroy, anonymise, or otherwise dispose of it where appropriate.
12. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of personal information where legally applicable
- Object to certain forms of processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
- Lodge a complaint regarding the processing of your personal information
Some requests may be subject to legal limitations or verification requirements.
13. Direct Marketing
Where applicable, we may send information about our services, company updates, or other marketing communications where we have a lawful basis to do so.
You may request that we stop sending direct marketing communications to you.
You can unsubscribe from marketing communications by following the unsubscribe instructions contained in the relevant communication or by contacting us.
14. Children’s Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.
15. Links to Other Websites
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Business Communications
If you become a client of BTech Digital Solutions, we may retain information relating to your project, communications, quotations, agreements, invoices, technical requirements, and other business records.
Such information may be retained for legitimate business purposes and to meet applicable legal, accounting, contractual, and regulatory requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Technology
- Legal or regulatory requirements
- Data-processing practices
The updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors to periodically review this Privacy Policy.
18. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact BTech Digital Solutions through our website:
Website:
https://www.btechdigitalsolutions.co.za/
Contact page:
https://www.btechdigitalsolutions.co.za/get-in-touch/
Email: info@btechdigitalsolutions.co.za
When submitting a privacy-related request, please provide sufficient information for us to identify your request and verify your identity where reasonably necessary.
19. South African Information Regulator
If you are dissatisfied with how your personal information has been handled, you may also have the right to lodge a complaint with the South African Information Regulator, subject to the applicable requirements and procedures.
Information about the Information Regulator and its complaint process is available from the official Information Regulator website.
BTech Digital Solutions
Web & Mobile Application Development
South Africa
